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Prior to placing your order, please be advised that we are unable to accept returns for our FENBEN® products.

This policy went into effect on 9-15-2021.

All sales of Fenben are final due to handling restrictions imposed that are out of our control.

We apologize for any overall inconvenience.

To receive a refund on any other product, please first complete the Contact Us Return Request to receive a Return Authorization Number before mailing your product back to us. Please include your order number in your request.

Accordingly, to qualify for a return and receive a refund, your product must have been received within the past 15 days, be unopened, and be in its original condition with all seals intact. If approved, please mail your product back to us at:

Fenben Inc
744 Merritt Capital Drive
Suite 104
Wake Forest, NC 27587

Include your order number with the product and your Return Authorization Number given to you via email.

Please complete the form on the Contact Us Page on this website to notify us of your return.


Once we receive your return, we will send you an email to notify you that we have received your returned item.

If you are approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 3-5 business days.

Restocking Fee: 

Items that are returned and accepted are subject to a 15% restocking fee. This applies to all product returns that are accepted. If the return is declined for any reason, we will offer to reship the product out to you (at your expense) or discard the product for you. The restocking fee does not apply to shipments that contain incorrect products or are incorrectly packaged. Evidence may be required to verify that a package was improperly packaged or that the wrong products were sent. We reserve the right to apply the restocking fee as we see fit without prior notice required, in accordance with this policy.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.
Secondly, contact your credit card company; it may take some time before your refund is officially posted.
Lastly, contact your bank. There is often some processing time before a refund is posted.
However, if you’ve done all of this and you still have not received your refund yet, please contact us at


We don’t offer exchanges. However, if your item qualifies for a return, please follow the instructions above to return it. We will refund your money, and you can reorder.


To return your product, you should mail your product to:

Fenben Inc
744 Merritt Capital Drive
Suite 104
Wake Forest, NC 27587

You will be responsible for paying for your shipping costs when returning your item. Shipping costs are non-refundable.